Shipping policy
At Zenith Loom Co., we understand that stationery is often purchased with a purpose already in mind—a new notebook for planning, pens for a project, sticky notes for organizing ideas, or a small collection of writing essentials for everyday use.
Our Shipping Policy explains how orders are processed, shipped, tracked, and handled when unexpected delivery issues arise.
1. Shipping Rates
Zenith Loom Co. offers:
Free standard shipping on qualifying orders.
For orders with a merchandise subtotal of less than $10.00, a $5.99 shipping fee applies.
The applicable shipping charge, if any, will be displayed during checkout before the customer completes the purchase.
2. Order Processing
Orders are generally prepared after payment authorization is successfully completed.
Our standard processing target is approximately 1–3 business days.
Business days generally exclude weekends and recognized holidays.
Processing may take longer during periods of unusually high order volume, promotional activity, inventory reconciliation, severe weather, carrier disruptions, technical interruptions, or other circumstances outside our reasonable control.
3. Estimated Delivery Time
After processing, standard domestic orders are generally expected to arrive within approximately 3–8 business days, depending on destination, carrier operations, weather, transportation conditions, and other logistical factors.
As a general expectation, customers should therefore allow approximately 4–11 business days from successful order placement for ordinary processing and transit.
These timeframes are estimates rather than guaranteed delivery dates unless a specific delivery commitment is expressly stated.
4. Shipping Address
Customers are responsible for providing an accurate and complete delivery address.
Before submitting an order, please carefully verify:
- Recipient name;
- Street address;
- Apartment, suite, or unit;
- City;
- State;
- ZIP Code; and
- Any other relevant delivery information.
If an address error is discovered immediately after ordering, contact us at:
We will make reasonable efforts to help, but an address change cannot be guaranteed once the order has entered fulfillment or has been transferred to a carrier.
5. Tracking
When available, tracking information may be provided through an order confirmation, shipment notification, customer account, or another electronic communication.
Carrier tracking may not update immediately after a package leaves our fulfillment process.
Temporary gaps between scans do not necessarily indicate that a package has been lost.
6. Delivery Delays
Shipping can occasionally be affected by events outside our reasonable control, including:
- Severe weather;
- Natural disasters;
- Transportation interruptions;
- Carrier congestion;
- Public emergencies;
- Labor disruptions;
- Incorrect address information;
- Regional delivery limitations; or
- Unexpected logistical problems.
When a significant delay becomes known to us, we will make reasonable efforts to provide appropriate assistance.
7. Federal Internet-Order Requirements
Zenith Loom Co. seeks to maintain a reasonable basis for any shipping period stated on the website.
Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, an Internet seller generally must have a reasonable basis to ship within the advertised period or, if no shipping period is stated, within 30 days. If the seller cannot ship on time, applicable rules require appropriate notice and an opportunity to consent to a delay or cancel for a prompt refund.
Nothing in this Shipping Policy is intended to reduce rights granted by applicable federal law.
8. Delayed or Backordered Merchandise
If we discover that an order cannot be shipped within the applicable promised period, we may contact the customer with updated information.
Where required, the customer will be given an appropriate option to:
- Accept the revised shipping schedule; or
- Cancel the unshipped merchandise and receive the applicable refund.
9. Lost Packages
If tracking states that a package was delivered but you cannot locate it, please check:
- Front doors;
- Mailboxes;
- Parcel lockers;
- Building reception areas;
- Household members;
- Neighbors; and
- Other areas where the carrier may have placed the package.
If the package remains missing, contact us with your order number and tracking information.
10. Damaged Shipments
If merchandise arrives damaged, please photograph:
- The product;
- Inner packaging;
- Outer packaging; and
- Shipping label, if available.
Send the information to:
We will review the circumstances and determine an appropriate resolution.
11. Incorrect or Missing Products
If an order contains the wrong product, an incorrect quantity, or a missing item, please contact us promptly.
Please provide your order number and identify the affected product.
Depending on the circumstances, we may provide a replacement, missing item, refund, or another appropriate remedy.
12. Split Shipments
An order containing several stationery products may occasionally arrive in more than one package.
Separate deliveries do not necessarily mean that an item has been omitted.
Please review the available tracking information before reporting an item as missing.
13. Shipping Restrictions
Certain destinations may be subject to carrier limitations or operational restrictions.
If we are unable to ship an order to the selected destination, we will contact the customer and provide an appropriate solution.
14. Policy Updates
We may update this Shipping Policy to reflect changes in carriers, delivery services, fulfillment procedures, shipping rates, or legal requirements.
The revised policy will be posted with an updated effective date.
15. Shipping Contact
RG PARK BLVD. LLC
4683 PARK BLVD. NORTH
Pinellas Park, FL 33781
United States
Contact: MICHELLE REBECCA ROLLINS
Email: [email protected]